Returns and Refunds Policy for online products
Thank you for shopping at Under the Coco Tree.
We stand behind everything we sell, 100%. So if you are not satisfied with your order or the product that you bought for any reason, neither are we. We want to make it right. If you are not satisfied, here is how we can help:
- Contact us and let us know what your issue is.
- Then we will do our best to find a solution that will make you happy. If there is no way to resolve the problems you are facing we will refund your money 100%.
Complete satisfaction or your money back.
We issue refunds for our digital products within 90 days of the purchase date of the product. You need to prove that you have stopped using our product and destroyed all the files that were distributed to you. The product will be removed from your account and you will no longer be able to use it unless you buy it again.
Bug Fix Guaranteed
Bugs fix guarantee
We will always fix bugs free of charge to make sure the code is working as it was intended.
We use high coding standards to ensure the quality of our code. While we do our best and there will be times which our code will have bugs.
Due to the nature of hand crafting code there will be times which things don't work as expected. We use automated and manual tests to ensure your code works as it was intended. It starts with reassuring ourselves first and striving for bug free code.
Bug fixing doesn't mean changing the functionality. It means to make sure that the code works as it was designed and expected to work.
A lot of times these kinds of bugs are introduced at later stages. The more users that use and interact with your application the easier it is to find them. Usually it comes beyond the point of launching.